DragonReborn specialise in supplying all types of Survial knives, tools and accessories, For Hunting, Fishing and Survival. We also deal in giftware including resin figures, movie paraphernalia, reproduction swords, arms and armour.
All items will be dispatched within 3 working days of the date of order and will be delivered by courier within a time scale of 3-5 working days thereafter. Please note, someone will need to be present at the delivery address during the daytime to sign for your package! Any item(s) purchased from ourselves are subject to a no-quibble 7 day returns policy (whereby return shipping costs shall be covered by the purchaser provided there is no fault/severe inaccuracy of item description).
If you don't find what you were looking for, please contact us.
If you should experience difficulties using this site, then please refer to this information.
Contact details:
29 Stonegate
York
North Yorkshire
YO1 8AW
Terms and conditions, your rights and an overview of our delivery/returns service (all the information below will be provided in a durable format (printed information sheet) along with the purchase of any goods):
We comply with distance selling guidelines and offer all customers a 7 day 'cooling off' period whereby you may inspect our goods and return them (undamaged) to us for a full refund (including initial delivery costs) if you are unsatisfied. if you intend to return goods in this manor, you MUST notify us of your intention by letter or e-mail within 7 working days of receiving your goods, otherwise the return may be rejected.
Unless goods are faulty, incorrect or do not match the description given with reasonable likeness, all returns postage shall be paid by you, the customer, and shall not be reimbursed by ourselves. Postage shall not be charged a second time for replacements where we, or the product, are at fault, but a second postage fee will be charged if a replacement is sent due to a change of mind.
In the unlikely event that we cannot supply a product and offer a different/similar product as a substitute, a full refund will be given and return postage costs will be reimbursed if you decide not to keep those substituted goods.
All refunds/reimbursements of any kind shall be made within 30 days of acknowledgement by ourselves.
Delivery is usually made by courier (smaller items are sent with Royal Mail) and delivery costs will be calculated after registering/logging in to your account within the shopping cart prior to order confirmation and purchase.
We usually dispatch items within 5 working days of the date of order unless stated otherwise in the item description, delivery will be made in 3-5 working days from the date of dispatch. That said, we aim to have your order to you within a week of ordering, usually sooner.
If items have not been received within 2 weeks of order, please contact us and we will investigate the cause of delay and provide more information including anticipated delivery dates. Please note, however, that the statutory 30 day deadline still applies, whereby no refund is guaranteed for delayed goods until 30 days after the date of purchase. If delivery is essential before the 30 day limit, please contact us first to make special arrangements.
All prices include VAT and payment shall be tendered through PayPal's online secure terminal where you may pay using credit/debit cards or your PayPal account.
All prices are fixed and shall be honoured at time of successful payment. Prices are subject to periodical change (eg promotional sales periods) and no refund or reimbursement shall be made to any persons who had previously purchased that same product for a different price.
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